This is an extract from our Terms and Conditions relating to cancellations caused by any reason:
If you cancel or amend your booking
We understand that it may not be possible to take out travel insurance to cover pandemic-related cancellations. Nevertheless, we strongly advise that you take out comprehensive travel and health insurance to cover all other potential risks. If you choose not to, then you accept full responsibility for any loss that you may incur due to your cancellation.
If you need to cancel or amend your booking you must telephone us as soon as possible to advise. You will also be required to confirm your cancellation or amendment in writing or by email to the address shown on our written confirmation. A cancellation or amendment will not take effect until we receive written confirmation from you.
If you decide on or before (8 weeks before the start of your holiday) not to come on this holiday for whatever reason, you may either request a refund of the deposit or move your booking to available dates in 2023 as agreed by us. The Holiday Deposit will continue to be honoured by us and a new contract will be issued.
If you decide to cancel your holiday for whatever reason after (8 weeks before the start of your holiday), we will retain the Holiday Deposit and the Rental (but will refund the Damage and Cleaning Deposit to you). We will seek to re-let the Property and should we obtain a further booking(s) we will make a refund to you commensurate with the value of any new booking(s) received.