This is an extract from our Terms and Conditions relating to cancellations caused by COVID:
If you cancel or amend your booking
We understand that it may not be possible to take out travel insurance to cover pandemic-related cancellations. Nevertheless, we strongly advise that you take out comprehensive travel and health insurance to cover all other risks. If you choose not to, then you accept full responsibility for any loss that you may incur due to your cancellation or curtailment.
If you need to cancel or amend your booking you must telephone us as soon as possible to advise. You will also be required to confirm your cancellation or amendment in writing or by email to the address shown on our written confirmation. A cancellation or amendment will not take effect until we receive written confirmation from you.
If you cancel your booking more than eight weeks prior to the Arrival Date for reasons other than Government-imposed travel restrictions, we will retain the Holiday Deposit and refund the balance of any additional money you have paid to us.
If you decide eight weeks or more prior to the start of your holiday NOT to come on this holiday because of Government-imposed travel restrictions, you may move your booking to available dates in 2023 as agreed by us. The Holiday Deposit will continue to be honoured by us and a new contract will be issued.
If you cancel your booking for whatever reason after paying the balance, we will retain the Holiday Deposit and the Rental (but not the Damage and Cleaning Deposit). We will seek to re-let the Property and, if we obtain a replacement booking(s), we will make a refund to you commensurate with the value of any new booking(s) received.